WHEN WE GO INTO PRODUCTION:

You’ll receive an e-mail alert on the day your project goes into production. This happens only AFTER the following conditions are met:

We receive payment

We receive your production questionnaire and ALL required materials (photos. logos etc)

Your telephone marketing consult (if applicable to your project) has taken place and you approve marketing strategy.

The production clock only starts ticking AFTER these 3 conditions are met.

IMPORTANT INFORMATION:

 It's important to remember that the production time for your project largely depends on you. After your online proof has been posted, you will receive an e-mail. We NEVER proceed to the next phase of production until we hear back from you.

After reviewing your proof you will either choose to accept it or request further revisions. During the time it takes you to respond to each proof the JMS production clock is paused. If it takes you 5 days to respond to your proof you can add 5 days to your total project duration.


Projects overlapping Major US holidays may incur slight delays so our team may celebrate these events with their families.

The production clock is paused during:

Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving Break
Christmas/New Year Holiday break

NOTE:

Jonas Music Services® LLC works diligently to ensure that production difficulties do not delay delivery schedules. In no case shall Jonas Music Services TM LLC be liable for any consequential or damages resulting from shipment or delivery delay.You agree not to hold Jonas Music Services TM LLC liable for project or delivery delays caused by inclement weather, shipping company delays, or other circumstances beyond Jonas Music Services' direct control. Jonas Music Services' shipment and delivery dates are calculated based upon estimates provided by our suppliers.  Jonas Music Services TM LLC will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the project process. In case of delay caused by technical difficulty, rush charges/fees (paid in addition to basic project pricing expressely for expedited service) will be refunded or waived where applicable.

How We Calculate Production Time: